English 

The following terms and conditions will apply to all reservations, regardless of how they were made (via our website, email or phone). Please take the time to read them before making a reservation. Please pay attention to the payment and cancellation policy before booking, as well as to all the terms and conditions in this document. In these terms and conditions, the following words shall mean:

"Agreement" means the booking confirmation together with these terms and conditions;

"Guest" means the person to be/or who is already accommodated;

"Host" means PONTICA TOMIS 11 SRL (C.U.I. 43991012, No. Reg. Com. J13/1035/2021) with Tomis 11 properties in the Municipality of Constanta Bdul. Tomis No. 9-11, Jud. Constant

"Terms and conditions" means the terms and conditions stipulated in this agreement.

By signing the accommodation form and/or the consent given online by making one/more reservations, the guest confirms that he/she has been informed about the policy of applying the terms and conditions.

BOOKING PROCEDURES

Reservations must be made in advance. Tariffs for accommodation will be based on availability from the date of the offer.

The guests will receive a confirmation of the reservation, in writing, once the reservation has been secured by a deposit (bank or holiday card pre-authorization, payment with a bank or holiday card online, payment by bank - op, cash at the reception or payment card at the reception) or a travel voucher (for all bookings made through a travel agent or tour operator).

PAYMENT, TAXES AND DEPOSIT

The rates offered by the Host include VAT (9%) and city tax.

The payment method depends on the choice of the type of reservation, and the respective payment terms may vary depending on the reservation.

The Guest has the possibility to pay the rate for the entire stay before and/or upon arrival at the Host, as well as for the other costs or requirements requested by the Host in cash, by card, by pre-authorizing a card or with a bank card or online vacation card. If the deposit has already been paid to guarantee the reservation, the guest will pay the difference up to the total payment amount upon arrival at the Host. Current costs will be paid only in the Host's local currency (lei/ron), according to the reservation process. Alternative bidding currencies are only indicative and will be based on the Host's internal exchange rate, and are subject to bank fluctuations.

The guest has the obligation to pay in accordance with the agreed rate for accommodation as well as for the extra services agreed according to the offer, on the first day of stay based on the presentation of the account/offer, together with the proof of deposit initially provided by the guest.

In the event that the bank or holiday card provided by the guest for guarantee does not have sufficient funds to cover the reservation, then the reservation will be considered invalid and will be cancelled. The same cancellation situation also applies if the guest has a card with an invalid expiration date or which expires before the day of arrival at the Host.

By making the reservation, the guest gives his consent to the Host to withdraw the reservation cancellation amount from the card used for the guarantee, as mentioned above.

Reservations must be guaranteed by payment of accommodation costs or travel vouchers (for reservations made through travel agencies or tour operators). Payment can be made by electronic money transfer (to the bank account mentioned on the proforma invoice) or by bank or holiday card.

Important information regarding payment with the holiday card:

To be able to pay with the holiday card online, it must be activated. If it has not been used, it is necessary to activate it by the card issuer - you can find a contact number on the back of the card. The holiday card is not transferable, it can only be used by the holder, therefore, by making a reservation that will be paid with the holiday card, you assume, on your own responsibility, that you are the card holder.

In the event that the guest does not pay or cannot present a travel voucher at the requested time, the Host may treat the reservation as if it had been canceled without further warnings.

CANCELLATIONS AND NO SHOWS

Cancellations on any reservation must be made in writing to the Host's e-mail address.

Payments made with holiday cards (Sodexo, Edenred, Up Romania) are not refundable.

In case of cancellation at least 14 days before check-in, the reservation can be canceled free of charge and the amount paid (deposit or reservation value) by the guest will be returned in full, with the exception of the amounts paid with the holiday card.

In case of exceeding the deadline for free cancellation or no-show, the guest is responsible for paying the Host the cancellation fee, 30% of the reservation value.

All the rooms that have been confirmed as reserved will be kept for the first night of the scheduled arrival date, after which the Host can rent them without further announcements in advance, in the event that no information was given about the late arrival.

CHANGES TO RESERVATIONS

Changes to any reservations must be made in writing to the Host's e-mail address. No change will be guaranteed until received in writing by the Host. The rates resulting from the changes may vary, depending on the nature of the change, as well as the availability at the time of the change made to the reservations.

PARKING AND AREAS OUTSIDE THE HOST

The host has its own parking lot with a limited number of places. The host is not responsible for the theft or destruction of motor vehicles parked in private or public parking lots nearby. The host suggests the guests to be sure that the vehicle is locked and not to leave personal items in the car. The host cannot be held responsible for damages caused to third parties by the guest in the private or public parking area. The guest has the obligation to behave in such a way as to prevent damage to health, property, nature and the environment.

The host is not responsible for damages caused by the guest outside the premises of his properties.

CHECK IN AND CHECK OUT POLICIES

Check In: starting at 15:00

Check Out: until 12:00

The host is entitled to accommodate a guest or receive a visitor only if they obey these terms and conditions. Upon arrival at the Host's reception, the guest will present a document proving his identity (identity card, passport, driver's license) to the Host's employee present at the reception.

The guest will complete and hand over to the receptionist the accommodation form duly completed and signed, in accordance with Romanian laws. In case of non-completion, the reservation will be treated as a "no-show".

Requests for earlier stays or later departures can only be honored on the day of check in or check out, depending on the availability of the respective day and will be subject to additional fees.

The host can store the guests' luggage for a short period, before or after accommodation.

In case you need an earlier accommodation than the Host's standard one, please contact us. The host recommends booking the night before the accommodation for the situations in which the guarantee for the accommodation is desired earlier than the standard time.

Exceeding the check-out time without prior notification of the reception may lead to extra charges, including but not limited to the late check-out fee or even the accommodation fee for an additional night.

CHILDREN ACCEPTANCE POLICY

The host can accommodate children of all ages, but only those up to 3 (ten) years old can stay for free in the existing beds, those over 3 years old are charged as children. The guests undertake to take care of the children with whom they will stay and will not leave them unattended in the room or in the public spaces of the Host.

DAMAGE, DESTRUCTION OR APPROPRIATION OF THE HOST'S PROPERTY

The Guest will be directly responsible for any damage caused to the Host's room or public spaces, to any furniture, electronic equipment, sanitary items, flooring, finishing or any accessory by the act produced by himself, his guests, subcontractors or guests.

If these damages/destructions will be noticed after the guest's departure (without the latter notifying the Host in advance), the Host reserves the right to recover the value of the damage by charging the guest's card, offered as a guarantee.

The host reserves the right to collect the value of any object appropriated by the guest. The fee will cover all the costs of replacing the missing item.

The host reserves the right to act against any guest who tries to block and who damages any equipment used to detect and/or extinguish smoke or fire (detectors in the rooms and in public spaces, fire extinguishers and/or hydrants).

Guests who cause such damages will be charged with any costs incurred by the Host as a result of their action, and may be directed to leave the Host.

In the event that these damages are observed after the guest's departure, the amount of money will be withdrawn from the card provided for guarantee.

LOST/FORGOTTEN ITEMS

In the event that the Host's staff finds a personal object lost or forgotten by the Guest, the Host will keep that object for a maximum of 3 (three) months from the date of the Guest's departure, after which the Host will treat that object at its own discretion.

Behavior

The Host reserves the right to judge the level of attitude, behavior and accepted noise of the guest or his guests, who must take all the necessary measures to correct the actions as requested by the Host's staff.

In the event that an amicable agreement is not reached, the Host can finalize a reservation and request the immediate cancellation of the guest without being obliged to return the money paid for the accommodation or to pay any compensation.

The host cannot accommodate people under the influence of alcohol or drugs or any narcotic and psychotropic substances. The host reserves the right to immediately cancel the reservation without making any compensation or refund to the guest or to the guest.

The host reserves the right not to accommodate guests with an aggressive, verbally or physically insulting attitude at the time of accommodation (check in), during the stay or on the day of departure (check out). The host is entitled to immediately cancel the reservation and expel the guest from the room and premises without offering any compensation, in case these rules are violated.

WITHOUT DISCRIMINATION

It is part of the Host's policy not to discriminate against people based on race, color, nationality, sex, marital or social status, age, ethnic origins or people with disabilities and, as a responsible host, we know that we have a duty to protect both our guests and their guests, as well as the staff of inappropriate behavior. The guest, his guests, the guests and the subcontractors with whom he comes into contact or (whom) he represents have the obligation to adhere to this policy, and the manager of the Host can decide whether people who have not respected this policy can stay at the Host or not.

ROOM OCCUPANCY POLICY

Guests who change their already confirmed reservations are requested to notify the Host before the planned arrival, as mentioned in the cancellation policy below, to avoid total penalties for services already booked and confirmed.

The number of guests who will be accommodated in any room will be limited depending on the type of room, according to the reservation. The limitations were established for the health, safety, comfort of the guests, as well as for the design and operational reasons of the Host.

The Guest agrees that if the number of occupants of one or more rooms is greater than that of the confirmed reservation, the Host will not be held responsible nor will he accept more people under the conditions of the respective reservation.

To prevent any misunderstandings at the accommodation (check in), please book carefully and send us the real information about the reservation, in which the accommodation dates, the rate and the number of guests should be clearly noted. We will always try to meet the changes, needs and requests of our guests, but we will not be responsible for requests that we cannot honor due to a wrong booking.

In the event that the guest cannot be accommodated due to a dispute arising regarding the confirmed reservation and inconsistent with the number of people arriving at the accommodation, the reservation will be treated as a "no-show" and the value of the paid services will not be refunded.

PEOPLE WITH DISABILITIES

The host cannot accommodate people with disabilities, due to the lack of an elevator.

PETS

Pets are allowed at the Host, with an extra cost of 50 Ron/night.

NON-SMOKING AND FIRE POLICY

By smoking is understood the use/lighting of any type of cigarettes: traditional, iqos, glo, electronic cigarette, vapo, leaf cigarettes, hookah etc.

Smoking is strictly prohibited in all rooms as well as in all public spaces inside, including corridors, stairs, bathrooms, and the reception area as well as the entire ground floor of the property. Smoking is allowed only outside the building, in the specially designated public area.

A special cleaning fee will be applied in case of smoking or use of any kind of drugs or narcotic and/or psychotropic substances. In case of violation of the ban on smoking and the use of narcotic and/or psychotropic substances anywhere inside, the Host will charge a cleaning fee of 200 euros to which will be added the number of nights in which the room could not be cleaned. be used due to these violations.

The lighting of any source of fire, including candles, fireworks and/or aromatic sticks is strictly prohibited inside and will attract penalties of 200 euros.

For non-compliance with the situations described above, the Host has the right and obligation to notify the police and immediately cancel the accommodation without returning any value to the guest.

WARRANTY POLICY

A valid bank or holiday card that will be used as a guarantee / deposit or for pre-authorization is requested at the time of booking but also at the time of accommodation.

The host accepts MasterCard, Visa and Maestro credit cards.

Reservations can be guaranteed by paying a deposit (advance) in the amount of 30% of the total value of the reservation.

The deposit is returned in full if the cancellation is made at least 14 days before the accommodation.

CONTRACTUAL LIABILITY

All terms and conditions implied by legal status or common law are excluded from this document.

The host is not responsible for the loss or damage of the personal belongings of the guests or the guests' guests. The Host's liability is limited in accordance with the legal regulations, and strictly applicable to the value of this agreement.

The Host is not responsible for the damage or disappearance of the guests' personal items, following their interaction with other people outside the Host's staff or the guests' guests/visitors, during the stay.

The Host advises the guests to ensure that, during the entire period when they are not in the room, the room door is locked, otherwise the Host does not assume responsibility for the disappearance of personal items. Guests are recommended to take out travel insurance to cover the costs of eventual events such as the loss of luggage, personal items, or money.

The guest is directly responsible for any damage caused to the interior and especially to the room, including the finishes, furniture, decorations, sanitary items, linens, towels and/or robes, equipment and electronic systems in the room. Any damage of any kind to movable and immovable objects done intentionally or through the negligence of the guests, or of their guests/visitors, will be penalized accordingly, the guest paying the value of the damaged goods, the costs of repair/replacement and, as the case may be, the indirect damages caused to the Host, if he is unable to provide a room for accommodation.

FORCE MAJEURE

The host will not violate the terms and conditions of this agreement if he cannot honor the services described above, and he will have the right to cancel a reservation if he is no longer able to provide accommodation services, due to one or more of the following circumstances:

1. Any part of the Host is closed due to fire, alteration, damage or redecoration by order of a public authority for any reason other than that decided by the Host.

2. In the impossibility of supplying the Host with gas, electricity or water from outside the property.

3. The host cannot honor a reservation, as a result of an industrial action of its own staff or of one of the suppliers.

4. Fire, explosion, spontaneous strikes or rallies, storm, gale, lightning, floods, clogged drains that back up, earthquakes or the consequences of any of these lead to the impossibility of the Host to offer its services.

5. The host or any part thereof is designated for alternate use if any one of the events listed above occurs.

CANCELLATIONS BY THE HOST

The Host may cancel any booking immediately after a guest defaults on payment according to the terms and conditions at the time of booking or if a guest becomes insolvent or has an administrator appointed to his affairs who has become insolvent or if the guest breaches any of the clauses stipulated in the terms and conditions of above, and will then use its reasonable endeavors to provide guests with alternative facilities at another property of a similar or comparable standard, provided such facilities are available.

CONDITIONS AND GENERAL INFORMATION

For security reasons, a video surveillance system is active outside the buildings. The use of recordings is done regularly by applying the personal data protection law.

The Host's staff is not authorized to make use of these recordings or to make them available to third parties, with the exception of the written request received from the police authorities, after identification.

The Host reserves the right to deduct any amount owed by the Guest, and the exercise of this right is without prejudice to any other rights that the Host may have under this Agreement or at law.

The Agreement will be interpreted in accordance with Romanian law, and the guest agrees to submit to the jurisdiction of the courts of Constanta, Romania.

No amendment to this agreement is valid unless it is made in writing and signed by or on behalf of each of the parties.

The failure of or any delay in exercising any right or remedy provided in this Agreement by law to the Host shall not constitute a waiver of such (or any other) right or remedy, nor shall it prevent or restrict the further exercise of that (or any other) right or remedy.

OPINIONS, SUGGESTIONS & COMPLAINTS

We are happy to receive your information, which you agree that the Host may use for free to reproduce, disclose and / or distribute without limitation and for any purpose, including your opinions, recommendations and experiences. We assure you that we are very open and willing to solve any complaint/suggestion regarding reservations, cancellations, requested refunds, etc. if the complaint was received within a maximum of 3 days from the occurrence of the event that gave rise to the complaint/suggestion.

If a Guest has a complaint during their stay with the Host, they must bring it to the attention of the Host's staff as soon as possible to allow the Host's manager to deal with the matter during your stay.

Romanian

Urmatorii termeni si conditii se vor aplica tuturor rezervarilor, indiferent cum au fost efectuate (prin site-ul propriu, email sau telefonic). Va rugam sa va alocati timp sa le cititi inainte de a efectua o rezervare. Va rugam sa acordati atentie politicii de plata si de anulare inainte de a rezerva, la fel de bine ca tuturor termenilor si conditiilor din acest document. In acesti termeni si conditii, urmatoarele cuvinte vor insemna:

„Acordul” inseamna confirmarea rezervarii impreuna cu acesti termeni si conditii;

„Oaspete” inseamna persoana ce urmeaza a fi /sau care este deja cazata;

„Gazda” inseamna PONTICA TOMIS 11 SRL (C.U.I. 43991012, Nr. Reg. Com. J13/1035/2021) cu proprietatile Tomis 11 din Mun. Constanta Bdul. Tomis Nr.9-11, Jud. Constanta

„Termeni si conditii” inseamna termenii si conditiile stipulate in acest acord.

Semnand fisa de cazare si/sau consimtamantul dat online prin efectuarea unei/mai multor rezervari, oaspetele confirma ca a fost informat depre politica de aplicare a termenilor si conditiilor.

PROCEDURI DE REZERVARE

Rezervarile trebuie efectuate in avans. Tarifarile pentru cazare se vor baza pe disponibiliatatea de la data ofertarii.

Oaspetii vor primi o confirmare a rezervarii, in scris, o data ce rezervarea a fost securizata printr-un depozit (preautorizare card bancar sau de vacanta, plata cu card bancar sau de vacanta online, plata prin banca – op, cash la receptie sau plata card la receptie) sau un voucher de calatorie (pentru toate rezervarile efectuate printr-un agent de turism sau un tour-operator).

PLATA, TAXE SI DEPOZIT

Tarifele oferite de Gazda includ TVA (9%) si taxa de oras.

Metoda de plata depinde de alegerea tipului rezervarii, iar termenii de plata respectivi pot varia in functie de rezervare.

Oaspetele are posibilitatea de a plati tariful pentru intregul sejur inainte de si/sau la sosirea la Gazda, cat si pentru celelalte costuri sau cerinte solicitate Gazdei in numerar, cu card, prin preautorizarea unui card sau cu card bancar sau de vacanta online. Daca depozitul a fost deja platit pentru a garanta rezervarea, oaspetele va plati diferenta pana la suma totala de plata in momentul sosirii la Gazda. Costurile actuale vor fi platite doar in moneda locala a Gazdei (lei/ron), in acord cu procesul de rezervare. Monedele de ofertare alternative sunt doar indicative si vor fi bazate pe rata interna de schimb ale Gazdei, si sunt supuse fluctuatiilor bancare.

Oaspetele are obligatia de a plati in concordanta cu tariful agreat pentru cazare cat si pentru extra serviciile agreate conform ofertarii, in prima zi de sedere pe baza prezentarii contului/ofertei, impreuna cu dovada depozitului oferita initial de oaspete.

In situatia in care cardul bancar sau de vacanta oferit de oaspete spre garantare nu are suficiente fonduri pentru acoperirea rezervarii, atunci rezervarea va fi considerata invalida si va fi anulata. Aceasi situatie de anulare se aplica si in situatia in care oaspetele detine un card cu o data invalida de expirare sau care exprira inainte de ziua de sosire la Gazda.

Prin efectuarea rezervarii, oaspetele isi da acordul Gazdei de a retrage suma de anulare a rezervarii din cardul folosit pentru garantare, asa cum este mentionat mai sus.
Rezervarile trebuie sa fie garantate prin plata costurilor de cazare sau prin vouchere de calatorie (pentru rezervarile efectuate prin agentii de turism sau tour operatori). Plata poate fi facuta prin transfer de bani electronic (in contul bancar mentionat pe factura proforma) sau prin card bancar sau de vacanta.

Informatii importante privind plata cu cardul de vacanta:
Pentru a putea plati cu cardul de vacanta online, acesta trebuie sa fie activat. In cazul nu a fost folosit, este necesara activarea de catre emitentul cardului – regasiti pe spatele cardului un numar de contact. Cardul de vacanta nu este transmisibil, poate fi folosit doar de catre titular, prin urmare, prin efectuarea unei rezervari ce va fi platita cu cardul de vacanta, va asumati, pe proprie raspundere, ca sunteti titularul cardului.

In situatia in care oaspetele nu plateste sau nu poate prezenta un voucher de calatorie la momentul solicitat, Gazda poate trata rezervarea ca si cum a fost anulata fara alte atentionari.

ANULARI SI NEPREZENTARI

Anularile asupra oricarei rezervari trebuie efectuate in scris la adresa de e-mail a Gazdei.

Platile efectuate cu cardurile de vacanta (Sodexo, Edenred, Up Romania) nu sunt returnabile.

In caz de anulare cu cel putin 14 zile inainte de check-in rezervarea se poate anula gratuit si valoarea platita (depozit sau contravaloare rezervare) de oaspete va fi restituita integral, cu exceptia sumelor achitate cu card de vacanta.
In caz de depasirea termenului de anulare gratuita sau neprezentare oaspetele este raspunzator pentru plata catre Gazda a taxei de anulare, 30% din valoarea rezervarii.

Toate camerele care au fost confirmate ca rezervate vor fi pastrate pentru prima noapte a datei programate de sosire, dupa care Gazda le poate inchiria fara alte anuntari in prealabil, in situatia in care nu a fost facuta o informare asupra sosirii tarzii.

MODIFICARI ASUPRA REZERVARILOR

Modificarile survenite in urma oricaror rezervari trebuie efectuate in scris la adresa de e-mail a Gazdei. Nicio modificare nu va fi garantata pana in momentul primirii in scris de catre Gazda. Tarifele survenite in urma modificarilor pot varia, in functie de natura schimbarii, cat si de disponibilitatea in momentul modificarii aduse rezervarilor.

PARCAREA SI ZONELE DIN EXTERIORUL GAZDEI

Gazda dispune de parcare proprie cu un numar limitat de locuri. Gazda nu este responsabila pentru furtul sau distrugerea vehiculelor cu motor parcate in parcarile private sau publice din apropierea sa. Gazda le sugereaza oaspetilor sa fie siguri ca autovehiculul este incuiat si sa nu isi lase obiecte personale in masina. Gazda nu poate fi facut responsabila pentru daune facute catre terti de catre oaspete in zona parcarii private sau publice. Oaspetele are obligatia de a se comporta in asa fel incat sa previna afectarea sanatatii, proprietatii, a naturii si a mediului inconjurator.

Gazda nu este responsabila pentru daunele cauzate de oaspete in afara premizelor propietatilor sale.

POLITICI DE CHECK IN (cazare) SI DE CHECK OUT (decazare)
Check In: incepand cu ora 15:00
Check Out: pana la ora 12:00

Gazda este indreptatita sa cazeze un oaspete sau sa primeasca un vizitator doar daca se supun acestor termeni si conditii. La sosirea la receptia Gazdei, oaspetele va prezenta un document care sa ii demonstreze identitatea (carte de identiate, pasaport, permis de conducere) angajatului Gazdei prezent la receptie.
Oaspetele va completa si va inmana receptionerului fisa de cazare completata corespunzator si semnata, in concordanta cu legile Romaniei. In caz de necompletare, rezervarea va fi tratata ca „neprezentare”.
Cererile pentru cazari mai devreme sau decazari mai tarziu vor putea fi onorate doar in ziua de check in, respectiv check out, in functie de disponibilitatea zilei respective si vor fi supuse unor taxe aditionale.

Gazda poate depozita pentru o perioada scurta bagajele oaspetilor, inainte sau dupa cazare.

In situatia in care aveti nevoie de o cazare mai devreme decat cea standard a Gazdei, va rugam sa ne contactati. Gazda recomanda rezervarea noptii de dinaintea cazarii pentru situatiile in care se doreste garantarea pentru cazarea mai devreme decat ora standard.
Depasirea orei de decazare (check out) fara anuntarea in prealabil a receptiei, poate duce la extra taxe, inclusiv dar nu limitat la taxa de decazare tarzie sau chiar taxa de cazare pentru o noapte sumplimentara.

POLITICA DE ACCEPTARE COPII

Gazda poate caza copii de toate varstele, dar doar cei pana in 3 (zece) ani pot sta gratuit in paturile existente, cei de si peste 3 ani sunt tarifati ca si copii. Oaspetii se obliga sa aiba grija de copiii alaturi de care se vor caza si nu ii vor lasa nesupravegheati in camera sau in spatiile publice ale Gazdei.

DETERIOARAREA, DISTRUGEREA SAU INSUSIREA BUNURILOR GAZDEI

Oaspetele va fi direct raspunzator pentru orice prejudiciu adus camerei sau spatiilor publice ale Gazdei, asupra oricarui mobilier, aparatura electronica, obiecte sanitare, pardoselii, finisajului sau oricarui accesoriu prin actul produs de sine, invitatiilor sai, subcontractori sau musafiri.

Daca aceste deteriorari/distrugeri vor fi obervate dupa plecarea oaspetelui (fara ca acesta sa fi anuntat Gazda in prealabil), Gazda isi rezerva dreptul de a recupera valoarea prejudiciului taxand cardul oaspetelui, oferit drept garantie.

Gazda isi rezerva dreptul de a incasa contravaloarea oricarui obiect insusit de catre oaspete. Taxa va acoperi toate costurile de inlocuire a obiectului disparut.

Gazda isi rezerva dreptul de a actiona asupra oricarui oaspete care incearca sa blocheze si care deterioareaza orice echipament folosit pentru detectarea si/sau stingerea de fum sau incendiu (detectoarele din camere si din spatiile publice, extinctoarele si/sau hidrantii).

Oaspetii care aduc astfel de prejudicii vor fi taxati cu orice cost survenit Gazdei in urma actiunii lor, si pot fi indrumati sa paraseasca Gazda.

In situatia in care se observa aceste prejudicii dupa decazarea oaspetelui, acestuia ii va fi retrasa suma de bani de pe cardul furnizat pentru garantare.

OBIECTE PIERDUTE/UITATE

In situatia in care personalul Gazdei gaseste un obiect personal pierdut sau uitat de catre oaspete, Gazda va pastra acel obiect timp de maxim 3 (trei) luni de la data de plecare a oaspetelui, timp dupa care Gazda va trata acel obiect la discretia proprie.

COMPORTAMENTUL

Gazda isi rezerva dreptul de a judeca nivelul de atitudine, comportament si de zgomot acceptat al oaspetelui sau al invitatilor sai, acestia trebuind sa intreprinda toate masurile necesare pentru a corecta actiunile asa cum sunt solicitate de catre personalul Gazdei.

In situatia in care nu se ajunge la o intelegere amiabila, Gazda poate finaliza o rezervare si poate solicita decazarea imediata a oaspetelui fara a fi obligat sa restituie banii platiti pe cazare sau sa plateasca vreo compensare.

Gazda nu poate caza persoane sub influenta alcoolului sau a drogurilor sau a oricaror substante narcotice si psihotrope. Gazda isi rezerva dreptul de a anula imediat rezervarea fara a face nicio compensare sau restituire de bani oaspetelui sau catre oaspete.

Gazda isi rezerva dreptul de a nu caza oaspeti cu atitudine agresiva, insultatoare verbal sau fizica in momentul de cazare (check in), in timpul sederii sau in ziua de decazare (check out). Gazda este indreptatita sa anuleze imediat rezervarea si sa efectueze expulzarea din camera si incinta proprie fara a oferi nico compensare, in cazul in care aceste reguli vor fi incalcate.

FARA DISCRIMINARI

Face parte din politica Gazdei sa nu discrimineze oamenii in functie de rasa, culoare, nationalitate, sex, statut marital sau social, varsta, origini etnice sau persoane cu dizabilitati si, ca o gazda responsabila, stim ca avem datoria de a ne proteja atat oaspetii si invitatii lor, cat si personalul de un comportament neadecvat. Oaspetele, invitatii sai, musafirii si subcontractorii cu care intra in legatura sau (pe) care ii reprezinta au obligatia sa adere acestei politici, iar managerul Gazdei poate decide daca persoanele care nu au respectat aceasta politica mai pot ramane sau nu la Gazda.

POITICA DE OCUPARE A CAMERELOR

Oaspetilor care isi modifica rezervarile deja confirmate le solicitam sa anunte Gazda inainte de sosirea planificata, asa cum este mentionat in politica de anulare de mai jos, pentru evitarea unor penalizari totale a serviciilor deja rezervate si confirmate.

Numarul de oaspeti care va fi cazat in orice camera va fi limitat in functie de tipul camerei, conform rezervarii. Limitarile au fost stabilite pentru sanatatea, siguranta, confortul oaspetilor, cat si pentru designul si pentru motive operationale ale Gazdei.

Oaspetele este de acord ca daca numarul de ocupanti al uneia sau mai multor camere este mai mare decat cel din rezervarea confirmata, Gazda nu va fi facut responsabil si nici nu va accepta mai multe persoane in conditiile respectivei rezervari.

Pentru prevenirea oricaror neintelegeri la cazare (check in) va rugam sa rezervati cu atentie si sa ne transmiteti informatiile reale asupra rezervarii, in care sa apara clar notate datele de cazare, tariful cat si numarul de oaspeti. Intotdeauna vom incerca sa intampinam schimbarile, nevoile si cererile oaspetilor nostri, insa nu vom fi responsabili pentru cererile pe care nu le putem onora in urma unei rezervari efectuate gresit.

In situatia in care oaspetele nu va putea fi cazat datorita unei dispute aparute referitor la rezervarea confirmata si in neconcordanta cu numarul de persoane sosite la cazare, rezervarea va fi tratata ca „neprezentare” si nu va fi restituita contravaloarea serviciilor platite.

PERSOANE CU DIZABILITATI

Gazda nu poate caza persoane cu dizabilitati.

ANIMALE DE COMPANIE

Animalele de companie sunt permise in cadrul Gazdei, cu extracost de 50 Ron/Noapte cazata.

POLITICA DE NEFUMATORI SI FOC APRINS

Prin fumat se intelegere folosirea/aprindrea oricarui tip de tigari: traditionala, iqos, glo, tigara electronica, vapo, tigari de foi, narghilea samd.

Fumatul este strict interzis in toate camerele cat si in toate spatiile publice din interior, inclusiv culoarele, scarile, baile, si zona de receptie precum si tot parterul proprietatii. Fumatul este permis doar in exteriorul cladirii, in zona publica special destinata.

O taxa de curatare speciala va fi aplicata in situatia fumatului sau folosirii de orice fel de droguri sau substante narcotice si/sau psihotrope. In cazul in care se va incalca interdictia de fumat cat si cea de folosire de substante narcotice si/sau psihotrope oriunde in interior, Gazda va percepe o taxa de curatare de 200 euro la care se va adauga numarul de nopti in care camera nu a putut fi folosita datorita acestor incalcari.

Aprinderea oricarei surse de foc, inclusiv de lumanari, artificii si / sau betisoare aromatice este strict interzisa in interior si va atrage dupa sine penalizari in valoare de 200 euro.

Pentru nerespectarea situatiilor descrise mai sus, Gazda are dreptul si obligatia sa anunte politia si sa anuleze imediat cazarea fara a returna nicio valoare oaspetelui.

POLITICA DE GARANTARE

Un card bancar sau de vacanta valabil ce va fi folosita ca garantie / depozit sau pentru preautorizare este solicitata in momentul rezervarii dar si in momentul cazarii.

Gazda accepta cardurile de credit MasterCard, Visa si Maestro.

Garantarea rezervari mai poate fi facuta prin plata unui depozit (avans) in valoare de 30% din totalul valorii rezervarii.

Depozitul se returneaza integral daca anularea este efectuata cu cel putin 14 zile inainte de cazare.

RASPUNDERE CONTRACTUALA

Toti termenii si conditiile subintelese prin statutul juridic sau dreptul comun sunt exclusi din prezentul document.

Gazda nu este raspunzatoare in cazul pierderii sau deteriorarii obiectelor personale ale oaspetilor sau ale invitatilor oaspetilor. Raspunderea Gazdei este limitata in concordanta cu reglementarile legale, si aplicabila strict valorii prezentului acord.

Gazda nu este raspunzatoare pentru deteriorarea sau disparitia obiectelor personale ale oaspetilor, in urma interactiunii acestora cu alte persoane in afara personalului Gazdei sau invitati/vizitatori ai oaspetilor, pe parcursul sederii.

Gazda recomanda oaspetilor sa se asigure ca, pe intreaga perioada in care acestia nu se afla in camera, usa camerei este incuiata, in caz contrar Gazda nu isi asuma raspunderea pentru disparitia obiectelor personale. Oaspetilor le este recomandat sa aiba incheiata o asigurare de calatorie care sa acopere costurile eventualelor evenimente precum pierderea bagajelor, obiectelor personale, sau banilor.

Oaspetele este direct responsabil de orice deteriorare cauzata in interior si in special a camerei, incluzand finisajele, mobilierul, decoratiunile, obiectele sanitare, lenjeriilor, prosoapelor si/sau halatelor, echipamentele si sistemele electronice din camera. Orice deteriorare de orice natura a obiectelor mobile si imobile facuta intentionat sau din neglijenta oaspetilor, sau a invitatilor/vizitatorilor acestora va fi penalizata corespunzator, oaspetele achitand contravaloarea bunurilor deteriorate, a costurilor de reparatie/inlocuire si dupa caz, a pagubelor indirecte cauzate Gazdei, in cazul in care acesta se afla in incapacitatea de a oferi spre cazare camera.

FORTA MAJORA

Gazda nu va incalca termenii si conditiile acestui acord daca nu va putea onora serviciile descrise mai sus, si va avea dreptul sa anuleze o rezervare daca nu mai este capabil sa ofere servicii de cazare, datorita uneia sau mai multora dintre urmatoarele circumstante:

1. Oricare dintre partile Gazdei este inchisa datorita incendiului, alterarii, deteriorarii sau redecorarii la ordinul unei autoritati publice pentru orice motiv, altul decat cel decis de Gazda.
2. In imposibilitatea alimentarii Gazdei cu gaz, electricitate sau apa venita din exteriorul propietatii.
3. Gazda nu poate sa onoreze o rezervare, ca rezulat al unei actiuni industriale a personalului propriu sau a unuia dintre furnizori.
4. Incendiul, explozia, grevele sau mitingurile spontane, furtuna, vijelia, fulgerarea, inundatiile, canalizarea infundata care refuleaza, cutremurele sau urmarile oricareia dintre acestea duc la imposibiliatea Gazdei de a isi oferi serviciile.
5. Gazda sau orice parte a acestuia este desemnat pentru utilizare alternativă daca oricare unul dintre evenimentele enumerate mai sus se va produce.

ANULARILE FACUTE DE GAZDA

Gazda poate anula orice rezervare imediat dupa ce un oaspete intarzie plata conform termenilor si conditiilor din momentul rezervarii sau daca un oaspete devine insolvabil sau are un administrator numit in afacerile sale care a devenit insolvabil sau daca oaspetele incalca oricare dintre clauzele stipulate in termenii si conditiile de mai sus, iar atunci isi va folosi eforturile sale rezonabile pentru a oferi oaspetilor facilități alternative la o alta proprietate similara sau cu un standard comparabil, cu condiția ca aceste facilități să fie disponibile.

CONDITII SI INFORMARI GENERALE

Din motive de securitate, un sistem de supraveghere video este activ in exteriorul cladiriilor. Folosirea inregistrarilor este facuta in mod regulat prin aplicarea legii de protectie a datelor personale.

Personalul Gazdei nu este autorizat sa faca uz de aceste inregistrari si nici sa le puna la dispozitia unor terti, cu exceptia solicitariii in scris primita de la organele de politie, dupa legitimare.

Gazda își rezervă dreptul de a deduce orice sumă datorată de către oaspete, iar exercitarea acestui drept nu aduce atingere niciunui alt drept pe care Gazdei îl poate avea în temeiul prezentului acord sau al legii.

Acordul va fi interpretat în conformitate cu legislația română, iar oaspetele este de acord să se supună jurisdicției instanțelor din Constanta, România.

Nici o modificare a prezentului acord nu este valabilă decât dacă este facuta în scris și semnată de fiecare dintre părți sau în numele acesteia.

Neprezentarea sau orice întârziere în exercitarea oricărui drept sau remediu prevăzut în prezentul acord prin lege către Gazda nu constituie o renunțare la acest (sau orice altceva) drept sau remediere și nici nu va împiedica sau restricționa exercitarea în continuare a acelui (sau altui) drept sau remediere.

PARERI, SUGESTII & RECLAMAȚII

Suntem bucuroși să primim informațiile dvs., pe care sunteți de acord că Gazda le poate utiliza gratuit pentru a reproduce, dezvălui și / sau distribui fără limitare și pentru orice scop, inclusiv opiniile, recomandările și experientele dumneavostra . Vă asigurăm că suntem foarte deschisi si doritori sa solutionam orice reclamație/sugestie cu privire la rezervări, anulări, restituiri solicitate etc. dacă reclamația a fost primită în termen de maxim 3 zile de la producerea evenimentului care a dat naștere reclamației/sugestiei.

În cazul în care un oaspete are o plângere în timpul șederii sale la Gazda, acesta trebuie să îl aducă la cunoștința personalului Gazdei cât mai curând posibil pentru a permite managerului Gazdei să se ocupe de această problemă pe durata șederii dvs.